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Case Summaries

Bank - doubled product sales in months

We were able to increase the branch sales of a retail product within this bank's portfolio by between 42% and 250% within a month of dramatic improvement strategy implementation, within recession conditions.

Lending had dropped significantly as the result of the recession and fell further as the recession deepened, but this particular product's sales - which is lending-related - climbed dramatically against the trend.

Software Developer - halved product development cycle time in weeks

This client was the market leader in New Zealand and looking to expand overseas, but the first significant overseas client was threatening legal action as the result of delays and other problems.

With our help, our client was able to transform the threat of legal action to written referrals within a week and we went on to help them:

• Reduce product development cycles from 8 months to 5 weeks.
• Dramatically impact on new product development.
• Reduce implementation project duration from 11 months to 8 months.
• Dramatically reduce stress and conflict within the organisation.

Orthopaedic Clinic - halved patient visit duration in weeks

This pre- and post-operative care clinic had had over a dozen failed consulting attempts in as many years.

We found a way of reducing patient visit durations from an average of 2 hours 40 minutes to an average of 48 minutes within a few weeks on the price of some coloured stickers.

We were able to apply the same solution-pattern to theatre capacity, the national waiting-list and total health system bed capacity - although a change in government prevented these solutions from being implemented.

IT outsource service provider - doubled service profitability in months 

This IT service provider was able to: 

• Reduce SLA performance from over a dozen penalty-attracting issues per month to 0-3 issues per month within 2 months. 
• Secure an extra $5M of hardware sales and service revenue within the pilot account alone as a direct result of the above improvement. 
• Improve Help Desk performance by over 20%. 
• Improve interdepartmental and client relations dramatically

Corporate Project - halved project duration and risk weeks 

This corporate manufacturer needed to introduce a new product into the market very urgently, in order to retain market share.

The product development project, which had been running for the better part of a year, was expected to overrun the published delivery date by 9 months, which wasn't acceptable to the market.

We found a way of enabling them to deliver what the market needed within one month - and adopt an ongoing new product development programme that would ensure sustained market leadership into the future.

Insurance Company - doubled service centre throughput in weeks 

We were able to improve this corporate service centre's processing capacity from 100 queue items per day to over 200 queue items per day within a few weeks.

The same systemic solution is being applied throughout the organisation, with similar results.

- obligation free - to explore the opportunity for dramatic opportunity in your situation and for help in overcoming the barriers to getting started. Phone 0800 776-276 (NZ) or +64 9 475-9530 (International) or email consulting@prodsol.com.