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The Marketing Solution
The Marketing Solution increases sales dramatically, by deliberately and systematically converting market opportunity into market demand.
Indicators
Market opportunity way exceeds demand for our products and services.
Ultimate Goal
Our goal is to secure a dramatic increase in qualified leads. (The ability to service a dramatic increase in demand is covered in the other solutions in this section).
Performance-Limiting Problem
The problem is lack of awareness of and clarity on the customer's real need – typically on both our side and the customer-side. The problem is compounded when, even once the customer is aware of the need and has correctly diagnosed it, s/he doesn't match it to our products and services, either because s/he doesn't know us or our portfolio well enough, or because the matching process is too complex.
Conventional Solution
The conventional solution to this problem is to write better marketing collateral and devise better and better marketing campaigns.
Simple Breakthrough Solution
The counter-intuitive solution to this problem is to proactively equip customers - as much of the market as we can access - to quickly and easily recognise and diagnose their needs and match our products and services to those needs.
This replaces the conventional push-system with a simple pull-system and has a number of prosequences and spinoffs in terms of capacity, sales cycle reduction and customer trust and intimacy.
Implementation Steps
- Establish the customer need domain - the full set of needs a prospective customer may have.
- Surface the symptoms that identify these needs.
- Map customer needs to our product and services portfolio - and, if we're really onto it - to our competitor offerings as well.
- Develop a diagnostic framework that they - and our sales people - can use to reliably diagnose customer needs and map those needs to our our product and service offerings.
- Convert all marketing and sales collateral, techniques and scripting to reflect this change in focus from purchase decision to need diagnosis and satisfaction.
Alternatively, you're welcome to send us an email or give us a ring to discuss how we can help you apply, adapt and implement this solution within your organisation and situation.
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