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Prodsol Drîm World Support

How we provide free & paid support to the Drîm World Community.

Prodsol Drîm World Support

Site Support
1. L1 (Free): How to use the site & Drîm Framework.
2. L2 (Free): Platform & Content Enhancements.
3. L3 (Paid): Roadmap Timeframe Escalations.
Drîm Support
1. L1 (Free): Ad hoc Feedback & Advice on your Quest or Journey.
2. L2 (Paid): Standard Assessment & Recommendation Services.
3. L3 (Paid): Remote or Onsite Support Services.

Drîm World Support
Membership Site Support	Dramatic Improvement Support
Level 1 Free Support (Community\|Prodsol) Support
How to use the site & Drîm Framework. Ask a question in the appropriate Drîm Community Discussion Forum to get quick support from: Other Drîm World Members & Drîm Practitioners: Voluntary - giving it forward as a way to advance their own insight & expertise. Prodsol Support: We'll answer unanswered questions & and participate in online discussion (within 2-6 hours).	Feedback & Advice on Your Quest or Journey Ask for comment or ask a specific question in the appropriate Drîm Community Discussion Forum to get quick, free support from: Other Drîm World Members & Drîm Practitioners: Voluntary - using the opportunity advance their own insight & expertise. Prodsol Support: We'll answer unanswered questions & and add our comments & suggestions - as well participate in online discussion (within 4-12 hours).
Level 2 Support
Prodsol Platform & Content Enhancements	Prodsol\|Drîm Practitioner Drîm Support
Bugs & Universally Needed Features & Content Identify a bug or suggest a feature or content in the appropriate Drîm Community Discussion Forum and: Prodsol Support will respond within 2-6 hours and insert the item into the Platform and/or Content Roadmaps within 24 hours of clarifying it.	Standard Assessment & Recommendation Services Log a private support ticket requesting standard Prodsol and/or Drîm Practitioner support. We'll negotiate providing a free or fee service.
Level 3 Support
Roadmap Timeframe Escalations If you need a feature or some content on the Roadmap escalated, we'll negotiate a price and timeframe to do so.	p>Remote or Onsite Support Services If you need more comprehensive support contact Prodsol or a Drîm Practitioner directly. We'll agree on terms & pricing. Drîm Practitioners have the option to get support from Prodsol, if they need it.

Our Support Objective

Our objective is to:

Reduce the need for Site Support, over time - by enhancing the site, based on the user experience and support requests:
1. Site features & content.
2. The on-boarding experience.
3. AMA (Ask Me Anything) & OTC (Off-The-Cuff) Sessions.
Improve the value of Drîm Support, over time - by
1. Making feature and content enhancements to remove and reduce the need for low-value-add practitioner activities.
2. Equiping and supporting Drîm Practitioners in their quest to continually improve the impact of their high-value-add activities.