Impact Illustrations
Here are some illustrations of the impact that's possible with the dramatic improvement framework.
There are always solutions as impactful as these to be found even - especially - when situations seem intractable, at the start.
Impact Illustrations
We've enhanced the dramatic improvement framework significantly since some of these solutions were implemented - especially in the creating and sustaining change dimension.
So the impact you can expect is at least as significant as what we share below: no matter how intractable your situation may seem.
As you can see, the solutions are deceptively simple - and obvious in hindsight. Beware the trap of thinking that your situation is different!
| Client | Before | After |
|---|---|---|
| Global Distributor | 20 units/month demand | 100 units/month demand |
| Insurance Company Claims | 15-day decision | 90 days to onboard | Same day decision | 3 days to onboard |
| Telco Project | $7M cost | 13 month duration | $360K cost | 3 month duration |
| Construction Company | 14 week ave project duration | 8 week ave project duration |
| Bank Sales | 49% of budget | 270% of budget |
| Manufacturer - Production | 60 units/day | 140 units/day - on lower costs |
| Software Developer/Integrator | 13 month ave project duration | 7 month ave project duration |
| Orthopedic Clinic | 2h40 visit duration | 0h48 visit duration + increased capacity |
Details
Global Distributor
Increase in Demand
Before
10-20 units per month
From
100+ units per month
Global Distributor
Dramatic Improvement Solution
Targeted disemmination of highly tailored self-diagnostics that enable ideal prospective clients (for whom the product offereing is ideal) to diagnose their need reliably and map it into our product portfolio.Insurance Company
Claims Decision
Before
Average claim decision (the 62% that don't need to go to Claims Committee) took 3 weeks - and it took a new claims specialist 3-6 months before being able to make those decisions unassisted.
After
Average claim decision in 15 minutes. New claims specialists make valid decisions in 3 days.
Insurance Company
Solution
Simple, asymmetrcial, reverse-engineered decision-tree comprising six, verifiable non-medical questions.Telecommunications Company
Billing Project
Before
$7M of development cost forecast over 13 months to complete the implementation of a new biling system.
After
$360K development cost over 3 months - better outcome (greater billing flexibility).
Telecommunications Company
Solution
Instead of replicating a subsidiary's front-end and back-end for the new billing middleware system, develop shims between the subsidiary's front-end and the middleware and between it and the the subsidiary's back-end.
(At least a decade before this was a known solution and long before the days of API's.)
Construction Company
Projects
Before
14-week average duration (school block projects).
After
7 weeks and 2 days average project duration.
Construction Company
Solution
- Pool (half of) task-float on the project instead of the tasks.
- Agree with sub-contractors to reduce multitasking in exchange for guaranteed ability to start work on arrival.
- Rolling plan against a check-list of prerequisites (previous steps, equipment, resourcing, materials and information).
Bank
Complex Product Sales
Before
49% of sales budget.
After
270% of sales budget.
Bank
Solution
A simplified, customer-centric understanding of the complex product, accompanied by a tangible and memorable value proposition, a simple selection and decision framework and a small collection of rapport- and trust-gaining techniques..Manufacturer
Production Performance
Before
60 units per day working a single 13-hour shift ($25K in rebates for poor quality per month).
After
148 units per day on two overlapping 8-hour shifts ($200 in rebates per month).
Manufacturer
Solution
Accelerate the end-to-end flow-bottleneck and synchronise the previous steps to ensure that the bottleneck is never starved of carefully checked and prioritised work.
(Adapted version of the TOC Production Solution).
Software Developer/Integrator
Project
Before
13 month average project duration and low customer satisfaction. (Legal threats).
After
7 month averge project duration and high customer satisfaction. (Testimonials).
Software Developer/Integrator
Solution
- Iterative, detailed working mockups of screens and reports before a single line of code is written.
- Pseudo coding and code prototyping.
- Pair design and development practices.
- Scheduled catch-ups between junior and senior developers.
- Agreed time allocation between support and new product development.
Orthopedic Clinic
Clinic duration and throughput
Before
2h40 average patient visit duration, 5-8 hour long clinics and a growing waiting list.
After
Average claim decision in 15 minutes. New claims specialists make valid decisions in 3 days.
Orthopedic Clinic
Solution
Patient flow-sequencing and -streamlining:
- Interrleaving of appointment types at the clinical consultant step in the process.
- Patients are slotted into the schedule at the next available slot for their appointment type with their consutlant.
- Patients' place in the clinic queue is retained no matter how long each process takes..
