Details

Global Distributor

Dramatic Improvement Solution

Targeted disemmination of highly tailored self-diagnostics that enable ideal prospective clients (for whom the product offereing is ideal)  to diagnose their need reliably and map it into our product portfolio.

Insurance Company

Solution

Simple, asymmetrcial, reverse-engineered decision-tree comprising six, verifiable non-medical questions. 

Telecommunications Company

Solution

Instead of replicating a subsidiary's front-end and back-end for the new billing middleware system, develop shims between the subsidiary's front-end and the middleware and between it and the the subsidiary's back-end.

(At least a decade before this was a known solution and long before the days of API's.) 

Construction Company

Solution

1. Pool (half of) task-float on the project instead of the tasks.
2. Agree with sub-contractors to reduce multitasking in exchange for guaranteed ability to start work on arrival.
3. Rolling plan against a check-list of prerequisites (previous steps, equipment, resourcing, materials and information).

Bank

Solution

A simplified, customer-centric understanding of the complex product, accompanied by a tangible and memorable value proposition, a simple selection and decision framework and a small collection of rapport- and trust-gaining techniques.. 

Manufacturer

Solution

Accelerate the end-to-end flow-bottleneck and synchronise the previous steps to ensure that the bottleneck is never starved of carefully checked and prioritised work.

(Adapted version of the TOC Production Solution). 

Software Developer/Integrator

Solution

1. Iterative, detailed working mockups of screens and reports before a single line of code is written.
2. Pseudo coding and code prototyping.
3. Pair design and development practices.
4. Scheduled catch-ups between junior and senior developers.
5. Agreed time allocation between support and new product development.

Orthopedic Clinic

Solution

Patient flow-sequencing and -streamlining:

1. Interrleaving of appointment types at the clinical consultant step in the process.
2. Patients are slotted into the schedule at the next available slot for their appointment type with their consutlant.
3. Patients' place in the clinic queue is retained no matter how long each process takes..