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Super User
Impact Illustrations
Here are some illustrations of the impact that's possible with the dramatic improvement framework.
There are always solutions as impactful as these to be found even - especially - when situations seem intractable, at the start.
Impact Illustrations
We've enhanced the dramatic improvement framework significantly since some of these solutions were implemented - especially in the creating and sustaining change dimension.
So the impact you can expect is at least as significant as what we share below: no matter how intractable your situation may seem.
As you can see, the solutions are deceptively simple - and obvious in hindsight. Beware the trap of thinking that your situation is different!
| Client | Before | After |
|---|---|---|
| Global Distributor | 20 units/month demand | 100 units/month demand |
| Insurance Company Claims | 15-day decision | 90 days to onboard | Same day decision | 3 days to onboard |
| Telco Project | $7M cost | 13 month duration | $360K cost | 3 month duration |
| Construction Company | 14 week ave project duration | 8 week ave project duration |
| Bank Sales | 49% of budget | 270% of budget |
| Manufacturer - Production | 60 units/day | 140 units/day - on lower costs |
| Software Developer/Integrator | 13 month ave project duration | 7 month ave project duration |
| Orthopedic Clinic | 2h40 visit duration | 0h48 visit duration + increased capacity |
Details
Global Distributor
Increase in Demand
Before
10-20 units per month
From
100+ units per month
Global Distributor
Dramatic Improvement Solution
Targeted disemmination of highly tailored self-diagnostics that enable ideal prospective clients (for whom the product offereing is ideal) to diagnose their need reliably and map it into our product portfolio.Insurance Company
Claims Decision
Before
Average claim decision (the 62% that don't need to go to Claims Committee) took 3 weeks - and it took a new claims specialist 3-6 months before being able to make those decisions unassisted.
After
Average claim decision in 15 minutes. New claims specialists make valid decisions in 3 days.
Insurance Company
Solution
Simple, asymmetrcial, reverse-engineered decision-tree comprising six, verifiable non-medical questions.Telecommunications Company
Billing Project
Before
$7M of development cost forecast over 13 months to complete the implementation of a new biling system.
After
$360K development cost over 3 months - better outcome (greater billing flexibility).
Telecommunications Company
Solution
Instead of replicating a subsidiary's front-end and back-end for the new billing middleware system, develop shims between the subsidiary's front-end and the middleware and between it and the the subsidiary's back-end.
(At least a decade before this was a known solution and long before the days of API's.)
Construction Company
Projects
Before
14-week average duration (school block projects).
After
7 weeks and 2 days average project duration.
Construction Company
Solution
- Pool (half of) task-float on the project instead of the tasks.
- Agree with sub-contractors to reduce multitasking in exchange for guaranteed ability to start work on arrival.
- Rolling plan against a check-list of prerequisites (previous steps, equipment, resourcing, materials and information).
Bank
Complex Product Sales
Before
49% of sales budget.
After
270% of sales budget.
Bank
Solution
A simplified, customer-centric understanding of the complex product, accompanied by a tangible and memorable value proposition, a simple selection and decision framework and a small collection of rapport- and trust-gaining techniques..Manufacturer
Production Performance
Before
60 units per day working a single 13-hour shift ($25K in rebates for poor quality per month).
After
148 units per day on two overlapping 8-hour shifts ($200 in rebates per month).
Manufacturer
Solution
Accelerate the end-to-end flow-bottleneck and synchronise the previous steps to ensure that the bottleneck is never starved of carefully checked and prioritised work.
(Adapted version of the TOC Production Solution).
Software Developer/Integrator
Project
Before
13 month average project duration and low customer satisfaction. (Legal threats).
After
7 month averge project duration and high customer satisfaction. (Testimonials).
Software Developer/Integrator
Solution
- Iterative, detailed working mockups of screens and reports before a single line of code is written.
- Pseudo coding and code prototyping.
- Pair design and development practices.
- Scheduled catch-ups between junior and senior developers.
- Agreed time allocation between support and new product development.
Orthopedic Clinic
Clinic duration and throughput
Before
2h40 average patient visit duration, 5-8 hour long clinics and a growing waiting list.
After
Average claim decision in 15 minutes. New claims specialists make valid decisions in 3 days.
Orthopedic Clinic
Solution
Patient flow-sequencing and -streamlining:
- Interrleaving of appointment types at the clinical consultant step in the process.
- Patients are slotted into the schedule at the next available slot for their appointment type with their consutlant.
- Patients' place in the clinic queue is retained no matter how long each process takes..
Project Performance
1. Improvement Dimensions
- Improve project performance
- Better scope - targeting the performance levers more tightly.
- Faster and more predictable project delivery - way lower overruns.
- Lower time and dollar costs.
Project Example 1: Improve Operations Performance
A good starting point is to improve operations performance, because the results are so tangible and immediate.
Dimensions
The dimensions to improve include:
- Throughput
- Staff engagement
- Process
- Practice
- Customer satisfaction
Keys
1. Throughput (units or dollars produced per month)
The key to improving throughput is to improve bottleneck throughput - improving throughput elsewhere is pointless. (This may seem too obvious to be profound, but few people (much less teams) even know where the bottleneck is - never mind how to relieve it.)
The conventional approach is to improve things that can be improved the most, rather than things that will improve the end-to-end the most. So it's no wonder that bottleneck performance is hard to improve - if it was easy, we would have done it already.
If you aren't confident of dramatic improvement in throughput, you either don't have consensus on where the bottleneck is and what to do about it - or your consensus is mistaken.
2. Staff Engeagement
Sample Project Outline
Forecast Impact
- Throughput increases of the order of 30% to 100%. Note the disproportionate impact of throughput increasses on profit (e.g. a 10% increase in throughput, on the same costs, could result in a 100% increase in Operating Profit).
- Staff Engagement changes from unengaged or disengaged (or even destructively engaged) to highly enged and enthusiastic - as the result of maing a bigger difference
Service Options
- Advice
- Training
- Support
- Improvement Contract
Example Projects
- Improve departmental performance.
- Higher throughput on lower fixed costs.
- Higher staff engagement and satisfaction.
- Better customer experience and higher levels of engagement and satisfaction.
- Improve project performance
- Better scope - targeting the performance levers more tightly.
- Faster and more predictable project delivery - way lower overruns.
- Lower time and dollar costs.
- Improve process and practice performance.
- Increase demand of more ideal clients and customers.
- Improve sales performance - more sales on a higher margin with less efffort.
Dramatic Improvement - On Demand
site version notes | release roadmap | how this page works | how to use itDramatic Improvement - On Demand
Every single situation or thing - without exception - can be improved dramatically
Dramatic Improvement - On Demand
There's a simple, counter-intuitive way to deliberately & systematically improve nearly any situation or thing dramatically.
Nearly anyone can use it to improve nearly anything.
- Join Drîm World - Online Drîm Community.
- Sign up for online or in-person/onsite, public or private Drîm Training.
- Check out our online & onsite Drîm Support Services.
- Subscribe to Prodsol Updates.
Intro to Drîm
What are we talking about here?
Intro to Drîm
Dramatic Improvement is the discipline, framework and practice of deliberately and systematically improving any situation or thing dramatically.
The Drîm Framework is highly compatible - rather than competitive - with all other techniques and approaches: by intent, definition and design.
It enables anyone to secure significant gains - nearly immediately - in any challenging situation: the more challenging the more certain & dramatic the gains.
Drîm World
Drîm World
Online drîm resources, learning, training & the support of a global drîm community.
Drîm World
Drîm World is an online membership site for people who want to improve their & our world dramatically.
It provides online access to all our drîm resources.
It's our primary vehicle for disseminating & enhancing drîm civilisation-wide.
Join Drîm World to grow your capabilty & impact with the support of & in support of others in the community.
Click the nav-button or a direct link for more detail.
Drîm Training
Prodsol Drîm Training & Certification
Online|In-Person, Public|Private & Staff Member|Leader|Practitioner Training
Prodsol Drîm Training & Certification
We have a big & growing training library, delivered online & in-person, both publicly & privately.
Our approach is a little different from the conventional, because it implements our dramatic improvement solution to training & certification.
The essence of it is that you'll be taken through the process of applying & implementing the relevant solution in your world - learning the details of the solution in the process - rather than the other way around.
Click the nav-button or a direct link for more detail.
Drîm Support
Prodsol Drîm Support Services
Situation and implementation support.
Prodsol Drîm Support Services
We can help you directly: instead of, in addition to and in combination with online membership and/or training.
We can also help you indirectly - by helping your external consulting firm and/or in-house business improvement team, directly.
Click the nav-button or a direct link for more detail.
Copyright © Prodsol International, 1998-2024.
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About Prodsol We help people improve their and other people's individual and collective productivity, performance and satisfaction significantly, quickly and inexpensively. |
Our Method Our method targets the seemingly intractable problems that constrain end-to-end performance and satisfaction, with small-footprint, highly leveraged, viral solutions. |
Our Services We provide people and organisations with affordable online and in-person dramatic improvement training, support, consulting and tools. |
Sign-up or Contact us You'll be surprised to discover how much opportunity is hidden in plain sight within even the most challenging situation - and how easy and quick it is to unlock it. |
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